Admire Moyo of ITWeb TV recently interviewed Dr. Christoph Nieuwoudt, the Chief Data and Analytics Officer at FNB, who shared insights into the bank's cutting-edge initiative to deploy GenAI-based agents for enhancing customer service. The full article is accessible here.
Dr. Nieuwoudt highlighted that FNB's workforce includes over 2,000 data analysts dedicated to advancing their Generative AI technology. He emphasized GenAI's transformative potential across various banking operations including customer service, risk management, marketing, and cybersecurity. This innovation aims to improve efficiency, reduce risks, and offer more personalized customer interactions.
For SMMEs, eLime Digital offers an opportunity to harness these GenAI advancements, bringing the innovation our corporates are implementing, to smaller businesses without the need for a large team of data scientists. The future is ripe for innovation, and the time to leverage these AI-driven benefits is now.
コメント